When it comes to being customer focused the challenge that businesses face is trying to put the customer at the heart of everything they do.  From the initial contact a customer makes, whether it’s walking into a shop for the first time, the service they receive during the buying process, as…

Happy employees = Happy customers Value your employees and treat them well, the level of their job satisfaction can significantly impact the service they offer your customers. You’ll be amazed how even the smallest of gestures can go a long way to increasing staff morale and remember happy employees means happy…

It can sometimes feel like good customer service is a thing of the past! And yet, it doesn’t take much! A smile, a little focussed attention and a “have a good day” as a goodbye from a member of staff, is probably enough when grabbing a quick coffee or popping…

If you’re a business owner or an entrepreneur, you’ll understand that your customer is king. But, how do you win customers and, most importantly, keep their business in the long term? In this blog, I’ll be sharing some of the insights I’ve learnt during my 25-year career in sales and…

At Zest Consultancy, we work with many SME businesses, throughout the UK, helping them to be the very best version of themselves. Why do we do this? Well, it’s all about your customers. We want your clients to have the very best experience; you know, something that’s memorable, that’s goes…